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Email Setup & Help

Email Client Spam Filtering

New Media One's spam filter scans every incoming email, and runs hundreds of tests on it, as well as checking online blacklists of know spam friendly servers. If the combined score of these tests is a 10 or above, our server rejects the message all together, as it is surely spam. The mail server sending an email to our server that scores a 10 or above will get back an error saying "Illegal message content".

If the score of an email is between 5 and 10, we will send it on to your inbox, but we will rewrite the subject of the email to include "[spam]" followed by the spam score. If a message scores between 5 and 10, it's probably spam, and most users want to have that email go into a seperate folder on their computer, which they can occasionaly look through for legitimate emails, then delete the rest.

The instructions below help you configure your email client to filter email our server has tagged as probable spam. Please click on the name of the email software package you use to see detailed instructions: